Return and Refund Policy

At Tripur Naturals, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy for guidance on how to proceed.

1. Eligibility for Returns

  • Items must be returned within  7 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Perishable goods or items damaged due to misuse are not eligible for return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our support team at tripurnaturals with your order details and reason for return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if eligible.
  3. Ship the product to the address provided in the return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
  • We recommend using a trackable shipping method to ensure your return is safely delivered.

4. Refund Process

  • Refunds will be processed once the returned item is received and inspected.
  • Approved refunds will be issued to your original payment method within 7 days.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the damaged item and packaging.
  • We will provide a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., opened food items).
  • Custom or personalized products.
  • Sale or clearance items.

7. Exchange Policy

Exchanges are accepted for defective or incorrect items only. Contact us to arrange an exchange, and we’ll guide you through the process.

8. Contact Us

For questions or assistance with returns and refunds, please reach out to us:

  • Email: tripurnaturals@gmail.com
  • Phone: +91 9257220070

We’re dedicated to ensuring you have a smooth shopping experience with Tripur Naturals. Thank you for choosing us!

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